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Recovery Hellos, LLC (“Recovery Hellos,” “we,” “us,” or “our”) respects your privacy and is committed to explaining clearly how we collect, use, disclose, retain, and protect information when you visit www.recoveryhellos.com, create an account, purchase an e-card or other product, subscribe to our Services, submit a review, contact us, or otherwise interact with us.
This Privacy Policy applies to information collected through our website, online Services, account systems, purchases, subscriptions, communications, and other interactions with Recovery Hellos.
Depending on how you interact with us, we may collect the following categories of information.
We may collect information you provide when you:
This information may include:
When you make a purchase or subscription payment, payment information may be processed by a third-party payment processor.
Depending on the payment method and processor, Recovery Hellos may receive limited transaction information such as:
We do not intend to store complete payment-card numbers when payment processing is handled by an authorized third-party payment processor.
When you access our website, certain information may be collected automatically, including:
We may use cookies, pixels, web beacons, local storage, analytics tools, and similar technologies.
These technologies may help us:
You can manage certain cookie settings through your browser. Blocking cookies may affect the availability or functionality of certain website features.
We may use information we collect for purposes including:
We may use information when reasonably necessary to:
We may share information with third parties when reasonably necessary to operate our business and provide the Services.
These parties may include:
Companies that provide services such as:
These providers may access personal information only as reasonably necessary to perform services for us or as otherwise permitted by law.
We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisors when reasonably necessary.
We may disclose information when required by law, subpoena, court order, legal process, or governmental request, or when we reasonably believe disclosure is necessary to protect our rights, safety, property, customers, or others.
If Recovery Hellos undergoes a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Recovery Hellos does not sell personal information for monetary consideration in the ordinary operation of the Services.
However, certain privacy laws may define “sale” or “sharing” more broadly to include certain advertising, analytics, or technology activities.
Where required by applicable law, we will provide consumers with applicable rights and choices regarding such activities.
Our website may use third-party services and may contain links to third-party websites.
Examples may include payment providers, analytics providers, social-media platforms, recovery resources, or other external websites.
Third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third parties that operate independently from Recovery Hellos.
We encourage you to review the privacy policies of third-party services before providing information to them.
We retain personal information for as long as reasonably necessary to:
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and business requirements.
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
However, no website, database, transmission, or electronic storage system can be guaranteed to be completely secure.
You should use a strong password, protect your account credentials, and notify us promptly if you suspect unauthorized access to your account.
You may unsubscribe from promotional emails by following the unsubscribe instructions contained in those emails.
You may continue to receive non-promotional communications that are necessary to provide Services, including transaction confirmations, account notices, subscription notices, security alerts, and customer-service communications.
You may also contact us using the information provided below to request assistance with marketing preferences.
Depending on where you live and subject to applicable legal requirements and exceptions, you may have rights regarding your personal information.
These may include the right to:
Not every right applies to every person or every business, and certain legal exceptions may permit or require us to retain or use information.
If you are a California resident and Recovery Hellos is subject to the California Consumer Privacy Act (“CCPA”) with respect to your information, you may have additional rights.
California law may provide rights including:
You may request information about the categories and specific pieces of personal information we collect, the sources from which we obtain it, the purposes for which we use it, and the categories of third parties with whom we disclose it.
You may request deletion of personal information we collected from you, subject to exceptions provided by law.
You may request correction of inaccurate personal information, subject to applicable legal requirements.
Where applicable, you may request to opt out of the sale or sharing of your personal information as defined under California law.
Where applicable, California law may allow you to limit certain uses and disclosures of sensitive personal information.
We will not unlawfully discriminate against you for exercising rights provided by applicable California privacy law.
California privacy laws may also recognize certain opt-out preference signals, including qualifying Global Privacy Control signals, where applicable.
To submit a privacy request, contact:
Recovery Hellos, LLC
Email: info@recoveryhellos.com
Phone: (330) 420-5093
Please include enough information for us to understand and process your request.
For security purposes, we may need to verify your identity before completing certain requests.
We will only use information provided for verification for the purpose of processing and securing your request, subject to applicable law.
We will respond within the time required by applicable privacy law.
California law generally provides covered businesses 45 days to respond to certain consumer requests, subject to permitted extensions.
Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.
We may require evidence that the agent is authorized to act for you and may take reasonable steps to verify your identity.
Recovery Hellos may receive sensitive information if you voluntarily include it in communications, messages, reviews, or other content.
Please do not provide sensitive medical, financial, governmental-identification, or other highly sensitive information unless it is reasonably necessary for your interaction with us.
We do not ask customers to provide medical diagnoses or detailed treatment information to use our Services.
Where sensitive personal information is collected, we will handle it in accordance with applicable law.
The Services are not directed to children under 13.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without legally required parental consent, we will take reasonable steps to delete the information.
If you believe a child has provided personal information to us, please contact us at
If any specific feature of the Services is directed toward children in the future, we will take additional steps required by applicable children's privacy laws.
Some browsers offer a “Do Not Track” setting.
Because there is currently no uniform industry standard for responding to all types of Do Not Track signals, our website may not respond to all browser-based Do Not Track signals.
Where required by applicable law, we will honor legally recognized privacy preference signals.
If you provide your email address, we may use it to communicate with you regarding purchases, accounts, subscriptions, customer support, website updates, and promotional offers.
Promotional communications will include an appropriate method to unsubscribe where required by law.
Unsubscribing from promotional communications does not necessarily remove you from transactional or service-related communications.
Recovery Hellos is a U.S.-based business.
If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where we or our service providers operate.
Privacy laws in those locations may differ from the laws of your country or region.
By using the Services, you acknowledge that your information may be processed in the United States, subject to applicable legal requirements.
If Recovery Hellos experiences a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.
Where notification is legally required, we will provide notices in accordance with applicable law.
We may use third-party analytics, advertising, or similar technologies to understand website activity, measure campaigns, improve our Services, or provide relevant advertising.
The exact technologies used may change over time.
Where applicable law requires consent or an opt-out mechanism, we will provide the applicable choice.
Users should also review the privacy policies of relevant third-party providers to understand their independent data practices.
We may update this Privacy Policy from time to time.
When we make changes, we will post the revised policy on this page and update the “Last Updated” date.
If required by law, we may provide additional notice for material changes.
Your continued use of the Services after the revised policy becomes effective means that you acknowledge the updated policy to the extent permitted by law.
If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact us:
Recovery Hellos, LLC
United States
Email: info@recoveryhellos.com
Phone: (330) 420-5093
Website: www.recoveryhellos.com
For privacy-rights requests, please clearly state that your request relates to your privacy rights so that we can route it appropriately.
California consumers may have rights under the CCPA and related regulations. Covered businesses must provide information about the categories of personal information collected, purposes of collection, applicable disclosures, and available consumer rights.
This Privacy Policy is intended to provide those disclosures where applicable. The precise applicability of California privacy requirements depends on Recovery Hellos' business activities, annual revenue, volume of personal information processed, and other statutory criteria.