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Welcome to Recovery Hellos, LLC (“Recovery Hellos,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the Recovery Hellos website, located at www.recoveryhellos.com, and all related websites, services, accounts, products, e-cards, subscriptions, content, features, and communications provided by us (collectively, the “Services”).
By accessing or using the Services, creating an account, purchasing a product, subscribing to a membership plan, submitting content, or otherwise interacting with Recovery Hellos, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Services.
Recovery Hellos, LLC provides supportive and encouraging e-cards, messages, subscription services, and related content intended to help people connect with friends, family members, loved ones, and others during recovery, illness, difficult periods, celebrations, and other meaningful occasions.
Recovery Hellos may offer cards and content relating to encouragement, friendship, spirituality, recovery, sobriety, wellness, illness, sympathy, birthdays, holidays, gratitude, thinking of you, and other occasions.
Our Services are designed to provide encouragement and connection. They are not intended to replace professional medical, mental-health, addiction-recovery, emergency, legal, or other professional services.
You must be legally capable of entering into a binding agreement to use the Services.
By using the Services, you represent that:
If you are using the Services on behalf of another person or organization, you represent that you have authority to accept these Terms on that person's or organization's behalf.
Certain features may require you to create an account.
You agree to provide accurate, complete, and current information when registering and to keep that information updated.
You are responsible for maintaining the confidentiality of your username, password, and other account credentials. You are also responsible for activities conducted through your account unless the activity occurred without your authorization and you promptly notify us.
You must notify us if you believe your account has been compromised, accessed without authorization, or otherwise used improperly.
We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.
Recovery Hellos offers digital cards and related products that may be purchased or accessed through the Services.
Product descriptions, images, availability, pricing, and other information are provided for informational and commercial purposes and may change without notice.
We make reasonable efforts to display product information accurately. However, colors, images, text presentation, and other visual elements may appear differently depending on your device, browser, screen, or other technical factors.
We reserve the right to:
If we cancel an order after payment has been processed, we will provide an appropriate refund to the original payment method, subject to applicable law and the circumstances of the transaction.
When purchasing or sending an e-card, you may be asked to provide information about the recipient, including a name, email address, message, or other delivery information.
You represent that you have the right to provide any information you submit and that your use of that information does not violate another person's privacy rights or applicable law.
You are responsible for ensuring that messages you send are appropriate and lawful.
You may not use Recovery Hellos to send:
We may refuse to transmit or remove content that violates these Terms or applicable law.
Recovery Hellos may offer paid subscription or membership plans.
Current plans, prices, duration, benefits, and promotional offers are displayed on the website and may change from time to time. The website currently displays six-month and annual subscription options, including an introductory first-year offer.
By subscribing, you authorize Recovery Hellos or its authorized payment provider to charge the applicable subscription fee using the payment method you provide.
Unless the checkout page or applicable subscription offer states otherwise, subscriptions may automatically renew for the applicable renewal period.
Before purchasing a subscription, review the checkout page carefully for the applicable renewal terms, price, billing frequency, and cancellation information.
You may cancel your subscription in accordance with the cancellation instructions provided through your account or by contacting Recovery Hellos.
Cancellation generally prevents future renewal charges but does not necessarily provide a refund for a subscription period that has already begun, except where required by law or expressly stated in the applicable offer.
Introductory, promotional, discounted, or special subscription pricing may be subject to additional conditions disclosed at the time of purchase.
A promotional price may not remain available after the promotional period ends.
Payments may be processed by third-party payment processors.
You agree to provide accurate and complete billing information and authorize the applicable payment processor to charge your selected payment method for purchases and subscriptions.
Recovery Hellos does not intend to receive or store complete payment-card information when that information is processed directly by a third-party payment provider.
You are responsible for ensuring that you have authorization to use the payment method submitted for a purchase.
Refund eligibility depends on the type of product or service purchased and any refund terms presented at checkout.
Because digital products and e-cards may be delivered or accessed immediately, certain purchases may not be eligible for cancellation or refund once delivery or access has occurred, except where required by applicable law.
If you believe you were incorrectly charged, received an incorrect product, experienced a technical problem, or have another billing concern, contact us promptly at info@recoveryhellos.com or (330) 420-5093.
Any applicable statutory consumer rights remain unaffected.
All content made available through the Services, including but not limited to:
is owned by Recovery Hellos, its licensors, or other authorized rights holders and is protected by applicable intellectual-property laws.
Recovery Hellos and related logos, names, characters, designs, and branding may constitute trademarks or other protected intellectual property.
Except as expressly permitted by us, you may not reproduce, distribute, modify, publish, sell, license, publicly display, commercially exploit, or create derivative works from Recovery Hellos content.
Purchasing or receiving an e-card does not transfer ownership of the underlying artwork, design, trademark, copyright, or other intellectual-property rights.
Subject to these Terms, Recovery Hellos grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended personal purposes.
This license does not permit you to:
The Services may allow users to submit reviews, messages, comments, feedback, photographs, or other content (“User Content”).
You retain ownership of User Content that you lawfully own. However, by submitting User Content to Recovery Hellos, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, and use that content as reasonably necessary to operate, improve, promote, and provide the Services.
You represent that:
We may remove or refuse to publish User Content at our discretion, including content that violates these Terms.
If you submit a review or other feedback, you agree that it must be truthful and based on your genuine experience.
You may not submit reviews that are fraudulent, misleading, defamatory, abusive, or created solely to manipulate ratings or reputation.
We may moderate, reject, edit for formatting, or remove reviews that violate these Terms or applicable law.
Submitting feedback does not create an obligation for Recovery Hellos to compensate you or to implement the suggestion.
You may not use the Services to:
Recovery Hellos provides supportive messages and resources for informational and encouragement purposes only.
Nothing on the Services should be interpreted as medical, psychological, psychiatric, addiction-treatment, legal, financial, or other professional advice.
Recovery Hellos does not diagnose, treat, cure, or prevent any disease, addiction, mental-health condition, or medical condition through its products or content.
If you or another person is experiencing an emergency, an immediate threat to safety, a medical emergency, or a mental-health or substance-use crisis, contact the appropriate emergency service or qualified professional in your area.
Do not rely on a Recovery Hellos card, message, blog post, or other content as a substitute for professional care.
The Services may contain links to third-party websites, resources, payment providers, social-media platforms, recovery organizations, or other services.
These third parties operate independently from Recovery Hellos.
We do not control and are not responsible for third-party websites, services, content, security, privacy practices, availability, or terms.
Your use of third-party services is governed by the applicable third party's terms and policies.
By creating an account, purchasing from us, contacting us, or otherwise providing your contact information, you may receive transactional communications relating to your account, purchases, subscriptions, security, or the Services.
Where required by law, promotional communications will be subject to applicable consent and opt-out requirements.
You may unsubscribe from marketing emails by using the unsubscribe mechanism included in those communications.
Unsubscribing from marketing communications does not necessarily stop essential transactional or service-related communications.
Your use of the Services is also governed by our Privacy Policy, which explains how Recovery Hellos collects, uses, discloses, and protects personal information.
Our Privacy Policy forms part of these Terms.
We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.
The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, security incidents, third-party failures, or circumstances beyond our reasonable control.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time.
To the maximum extent permitted by applicable law, the Services and all related content are provided on an “as is” and “as available” basis.
Recovery Hellos disclaims warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability, except to the extent such warranties cannot lawfully be excluded.
We do not guarantee that:
To the maximum extent permitted by law, Recovery Hellos, LLC and its owners, officers, employees, contractors, agents, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of, or inability to use, the Services.
To the maximum extent permitted by law, our total liability for claims arising from or relating to the Services will not exceed the greater of:
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Recovery Hellos, LLC and its owners, officers, employees, contractors, agents, affiliates, licensors, and service providers from claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to:
We may suspend or terminate your account or access to the Services if we reasonably believe that you have violated these Terms, applicable law, or the rights of another person.
You may stop using the Services at any time.
Termination does not automatically eliminate obligations that by their nature should survive termination, including intellectual-property rights, disclaimers, limitations of liability, indemnification, dispute provisions, and payment obligations that accrued before termination.
These Terms will be governed by the laws of the state in which Recovery Hellos, LLC is legally organized, without regard to conflict-of-law principles, unless applicable law requires otherwise.
Before initiating formal legal proceedings, the parties agree to make a good-faith effort to resolve disputes by contacting Recovery Hellos at info@recoveryhellos.com.
Nothing in this section prevents a consumer from exercising rights that cannot lawfully be waived or pursuing a matter through a government agency or other forum where applicable law permits.
We may update these Terms from time to time.
When we make changes, we will post the revised Terms on the website and update the “Last Updated” date.
If a change materially affects your rights or obligations, we may provide additional notice where required by applicable law.
Your continued use of the Services after the revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.
These Terms, together with our Privacy Policy and any additional terms presented at the time of purchase or use of a particular Service, constitute the agreement between you and Recovery Hellos regarding the Services.
If there is a conflict between these Terms and a specific purchase agreement or legally required consumer disclosure, the specific applicable terms or legally required disclosure will control to the extent of the conflict.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.
If you have questions about these Terms, purchases, subscriptions, accounts, or the Services, contact:
Recovery Hellos, LLC
United States
Phone: (330) 420-5093
Email: info@recoveryhellos.com
Website: www.recoveryhellos.com
We encourage customers to contact us first so that we can attempt to resolve questions or concerns promptly.